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Kirra Beach Apartments Terms & ConditionS

Located at the picturesque and often more sheltered southern end of the Gold Coast, Kirra Beach Apartments have a range of spacious beachside accommodation, fully self-contained, fully air-conditioned apartments and penthouses. Most of the units have excellent views of the world-renowned Surfers Paradise and overlook the fabulous Kirra Beach.

TERMS & CONDITIONS

Deposit for bookings arriving outside of Mid & High Season is payable 14 days prior to arrival.

For the Non-Refundable Pay Now and Save Rates – This rate is prepaid and your credit card will be charged in full at the time of booking.

During Mid and High Season, full payment is required 28 days prior to your arrival. All other bookings require full payment 14 days prior to your arrival. Payment will be deducted from the credit card supplied. We will forward a receipt and confirmation within the 24 hours of payment.

Our Office hours are:
9.00am – 4.00pm Monday-Friday
9.00am – 12.30pm Saturday
By appointment only Sunday and public Holidays
If your arrival time is outside of these hours, please contact us 24 hours prior so alternative arrangements can be made for your check-in.

We cannot 100% guarantee any one particular apartment; however, we will certainly do our best to meet with your requests, ring and book direct and advise us your preferences. We look forward to welcoming you to Kirra Beach Apartments. If you have any further enquiries please do not hesitate to contact us.

On arrival guests are required to provide a credit card pre-authorisation to the value of $300 for Apartments and $500 for Penthouse to cover any miscellaneous charges. Where a credit card is not available the equivalent cash deposit will be required. In addition, to eliminate identity fraud, we will ask the person who made the reservation to provide photo ID at check-in to ensure that your identity matches the booking identity.

Guests must be over the age of 18 years old.

A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of a dispute. Any personal information contained on the collected ID will be securely stored and carefully disposed of at the end of its usefulness

***The Pay NOW and Save Room Types are non-refundable, please be aware that no changes or cancellations are possible.
This rate is prepaid and your *credit card will be charged in full at the time of booking.
We always recommend you take out travel insurance at time of booking and contact the property should your travel plans change. There is no refund in event of a shortened stay

CANCELLATION POLICY

Phone bookings are also subject to these booking terms and conditions.

Cancellation of the booking 28 days or more prior to the planned date of arrival in High- or Mid-Season and 14 days or more in Low-Season will result in a refund  of all payments received .

Cancellations later than the above specified number of days will result in no refund and cannot be amended or modified. If the guest is a no show they will be charged the total price of the booking.

There is no refund in event of a shortened stay.

During Mid and High Season  full payment is required 30 days prior to your arrival. All other bookings require full payment 14 days prior to your arrival.

***The Pay NOW and Save Room Type offers are non-refundable, please be aware that no changes or cancellations are possible.

This rate is prepaid and your credit card will be charged in full at the time of booking.

We always recommend you take out travel insurance at time of booking and contact the property should your travel plans change

Third party bookings
Third parties are required to follow the cancellation policy set out above. If you booked through a travel agent, online booking platform or other third party, please contact your booking provider directly who will explain the options for modification, cancellation or credit voucher applicable to your booking.

CORONA VIRUS COVID-19 CANCELLATION POLICY

In this time of uncertainty we at Kirra Beach Apartments would like to assure you that we are working closely with our guests to give you some assurity  and comfort when booking

This policy from now to 30th June 22, (This for any future bookings made in our system prior to this date. This will be reviewed depending on the border closures etc).The actual guest that booked a fully refundable rate may cancel or modify their reservations without penalties free of charge until 2 days before arrival. This only applies if the Government Health Directive closes the borders, locks down the Gold Coast or the booking guest’s resident LGA and therefore the guest is unable to check in.

Please note that it is the guest’s responsibility to ensure that they comply with all health directive conditions for example interstate guests must be double vaxxed. If you do not comply with these directives you will not be entitled to modify or cancel the reservation inside the general cancellation policy. For further information please check current updates at https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/current-status/queensland-restrictions-80-percent-vaccination

Travel Insurance

For peace of mind consider buying travel insurance.

During Covid, this is even more important if you have booked a non refundable package and not able to travel.

No Party Policy

There is a NO PARTY POLICY or Hens/Bucks nights at Kirra Beach Apartments. Please do not try to hide this as eviction will result.

Key system for arrivals outside of office hours

Reception always aims to contact you prior to your arrival to determine if you will check-in during office hours or not, so sharing your mobile phone when booking is a great idea.  You are always welcome to call Reception on 07 5523 7900 the day before your arrival to obtain the key safe security code if arriving late.

Key safe location

On arrival in Douglas Street, walk towards the portico and front door. Just to your left at about chest height you will see a silver intercom panel and a small light brown safe.

To open the safe

Enter the 4 numeric security code and press “ENTER” – the safe will open automatically.  Select the envelope with your name on it.  (Inside your envelope you will find a welcome letter, an instruction sheet on how to access your apartment and your apartment key).  We request that you complete check-in formalities the day after your arrival.

Please close the safe after collecting your envelope by closing the door and pressing the “CLOSE” button

Entry without a vehicle

Pass the grey key fob across black reader box beside the intercom panel near the safe. The front door will open and close automatically.

The lifts are situated through the sliding glass door at the rear of the reception area.

Call the lift (the ground floor is level 1), once inside the lift pass the key fob across the black reader and then press the button number that coincides with the floor of your apartment.

Entry with a vehicle from the car park

The car park entrance is in Douglas Street on the right hand side of the building. To enter the car park proceed down the driveway and about halfway down activate the gate mechanism by passing the grey key fob across the black box on the right side wall. The gate will open. Please park in the designated spot shown on the back of your key tag.

Call the lift (the garage is Basement level), once inside the lift car pass the key fob across the black reader and then press the button number that coincides with the floor of your apartment.

Enjoy your stay and we will look forward to seeing you during your visit